Our commitment to you
We offer secure, high quality financial products, backed up by reliable, efficient customer service. Above all, we want you to feel comfortable and confident about the accounts you’ve invested in.
Our interest rates are competitive, reflecting the market at the time of issue. We always keep them up to date, so you don’t need to spend time shopping around for a better deal.
Consistently good returns
We don’t believe in offering a high interest rate, then reducing it as soon as you’ve agreed to invest with us. With FirstSave, you’ll get a consistently favourable rate of return, with easy access to your money whenever you need it.
Excellent service
We set ourselves high standards and invest substantially in our people to bring you attentive, professional service. We follow set procedures to ensure we always maintain the standards expected from a financial institution.
Banking Code
FirstSave accounts are provided by FBN Bank (UK) Ltd, London who are committed to adhering to the principles of the Banking Code. This is a voluntary code that sets out minimum standards of good banking practice to ensure that customers get a fair deal from the banks that subscribe to it.
Financial protection
FirstSave accounts are provided by FBN Bank (UK) Ltd, a UK bank that began trading in 2002 and is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk). The bank is a member of the Financial Services Compensation Scheme (www.fscs.org.uk), which gives 100% protection for the first £35,000 of a depositor's total deposits.
Financial Ombudsman Service
FBN Bank (UK) Ltd is covered by the Financial Ombudsman Service (FOS). The FOS is available to settle certain complaints you make if they cannot be settled through our own complaints procedures.
The contact details of the FOS are as follows:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Phone: 0845 080 1800
Website: www.financial-ombudsman.org.uk